Privacy Policy

Our Commitment to Data Protection

At Facecraft, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to transparency and giving you control over your personal data.

We understand that trust is essential, especially when it comes to your personal information. This policy outlines our practices and your rights regarding the data we may collect from you.

Information We Collect

Information You Provide Directly

When you interact with our website or services, you may choose to provide us with certain information:

• Contact information such as your name, email address, and phone number when you submit inquiry forms
• Photography background and experience level when you inquire about our courses
• Payment information when enrolling in courses, though this is processed securely through third-party payment processors
• Any other information you choose to share with us in communications or feedback

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Device information including browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on pages, and navigation patterns
• IP address and approximate geographic location
• Referral sources and search terms used to find our website

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. For detailed information about our cookie usage, please refer to our Cookie Policy.

How We Use Your Information

We use the information we collect for specific, legitimate purposes:

Course Enrollment and Communication

To process your inquiries, respond to your questions, provide information about our courses, and facilitate enrollment in our photography programs.

Service Delivery

To deliver the educational services you have enrolled in, including providing course materials, scheduling sessions, and communicating important updates about your courses.

Website Improvement

To analyze how visitors use our website, identify areas for improvement, and enhance the overall user experience through analytics and feedback.

Marketing Communications

To send you information about new courses, educational content, and updates that may interest you, but only if you have opted in to receive such communications. You can unsubscribe at any time.

Legal Compliance

To comply with applicable laws, regulations, and legal obligations, including tax requirements and business record-keeping.

How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, processing payments, and delivering our services. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Analytics Partners

We use analytics services to understand website usage patterns. These services may collect information about your use of our website and combine it with data from other websites to create aggregated, anonymized reports.

Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
Access Controls: We limit access to personal information to authorized personnel who need it to perform their duties
Regular Security Audits: We conduct regular reviews of our security practices and update them as needed
Data Minimization: We collect only the information necessary for the purposes outlined in this policy
Secure Storage: Personal data is stored on secure servers with appropriate backup and recovery procedures

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods vary depending on the type of information and how it is used. For example, we retain course enrollment records for several years to maintain educational history, while website analytics data may be aggregated and anonymized for longer-term trend analysis.

Your Privacy Rights

You have important rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you and receive a copy of this data in a commonly used format.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.

Right to Erasure

You can request that we delete your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another organization.

Right to Object

You can object to our processing of your personal information for direct marketing purposes or when we rely on legitimate interests as the legal basis for processing.

Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly.

Children's Privacy

Our services are intended for adults and we do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe we have collected information from a minor, please contact us immediately, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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